Communication Skills, Bankura University 1st Semester Compulsory English

on

Communication Skills: 50 MCQ Quiz

Stages, Modes, Barriers & Real-life Situations

Section 1: Basics & Stages of Communication

1. The word "Communication" is derived from the Latin word "Communis", which means:
  • A) To speak
  • B) To share
  • C) To listen
  • D) To secret
Show Answer
Correct Answer: B) To share
2. Who is the person who starts the communication process?
  • A) Receiver
  • B) Decoder
  • C) Sender
  • D) Medium
Show Answer
Correct Answer: C) Sender
3. The process of converting thoughts into a message/code is called:
  • A) Decoding
  • B) Encoding
  • C) Feedback
  • D) Noise
Show Answer
Correct Answer: B) Encoding
[Image of communication cycle model]
4. The medium through which the message is sent is known as:
  • A) Feedback
  • B) Channel
  • C) Context
  • D) Encoder
Show Answer
Correct Answer: B) Channel
5. What is the final step in the communication cycle that ensures the message was understood?
  • A) Encoding
  • B) Decoding
  • C) Feedback
  • D) Transmission
Show Answer
Correct Answer: C) Feedback
6. "Decoding" is performed by whom?
  • A) The Sender
  • B) The Receiver
  • C) The Channel
  • D) The Barrier
Show Answer
Correct Answer: B) The Receiver
7. Which of the following is NOT a component of the communication process?
  • A) Message
  • B) Noise
  • C) Dreaming
  • D) Context
Show Answer
Correct Answer: C) Dreaming

Section 2: Modes (Verbal & Non-Verbal)

8. Verbal communication includes:
  • A) Only spoken words
  • B) Only written words
  • C) Body language
  • D) Both spoken and written words
Show Answer
Correct Answer: D) Both spoken and written words
9. Which of the following is an example of Non-Verbal Communication?
  • A) A Letter
  • B) Facial Expressions
  • C) A Radio Speech
  • D) An Email
Show Answer
Correct Answer: B) Facial Expressions
10. The study of body language (gestures, postures) is technically known as:
  • A) Proxemics
  • B) Kinesics
  • C) Haptics
  • D) Chronemics
Show Answer
Correct Answer: B) Kinesics
11. "Proxemics" refers to the study of:
  • A) Time in communication
  • B) Touch in communication
  • C) Space and distance in communication
  • D) Eye contact
Show Answer
Correct Answer: C) Space and distance in communication
12. Tone of voice, pitch, and speed of speaking are examples of:
  • A) Paralanguage
  • B) Written communication
  • C) Visual communication
  • D) Proxemics
Show Answer
Correct Answer: A) Paralanguage
13. Which mode of communication is generally considered the most formal and legally valid?
  • A) Oral
  • B) Written
  • C) Non-verbal
  • D) Visual
Show Answer
Correct Answer: B) Written
14. A traffic light turning red is an example of:
  • A) Audio Communication
  • B) Visual Communication
  • C) Oral Communication
  • D) Tactile Communication
Show Answer
Correct Answer: B) Visual Communication
15. What percentage of communication is often said to be non-verbal?
  • A) Less than 10%
  • B) 50%
  • C) More than 65%
  • D) 0%
Show Answer
Correct Answer: C) More than 65%

Section 3: Types, Barriers & Strategies

16. Communication with one's own self (thinking) is called:
  • A) Interpersonal
  • B) Intrapersonal
  • C) Mass Communication
  • D) Group Communication
Show Answer
Correct Answer: B) Intrapersonal
17. "Grapevine" is another name for:
  • A) Formal Business Communication
  • B) Informal Communication
  • C) Written Communication
  • D) Visual Communication
Show Answer
Correct Answer: B) Informal Communication
18. A loud construction noise preventing you from hearing a lecture is a:
  • A) Semantic Barrier
  • B) Psychological Barrier
  • C) Physical/Environmental Barrier
  • D) Cultural Barrier
Show Answer
Correct Answer: C) Physical/Environmental Barrier
19. If a doctor uses complex medical terms that a patient cannot understand, this is a:
  • A) Semantic/Language Barrier
  • B) Physical Barrier
  • C) Organizational Barrier
  • D) Mechanical Barrier
Show Answer
Correct Answer: A) Semantic/Language Barrier
20. Pre-conceived notions or prejudice against a speaker is a:
  • A) Physical Barrier
  • B) Psychological Barrier
  • C) Semantic Barrier
  • D) Mechanical Barrier
Show Answer
Correct Answer: B) Psychological Barrier
21. Which of the following is a strategy to overcome communication barriers?
  • A) Being a passive listener
  • B) Using jargon
  • C) Active Listening
  • D) Speaking very fast
Show Answer
Correct Answer: C) Active Listening
22. Communication that flows from a superior to a subordinate (Boss to Employee) is:
  • A) Upward Communication
  • B) Downward Communication
  • C) Horizontal Communication
  • D) Diagonal Communication
Show Answer
Correct Answer: B) Downward Communication
23. In the 7 Cs of Communication, "Conciseness" means:
  • A) Being polite
  • B) Being brief and to the point
  • C) Using many words
  • D) Being factual
Show Answer
Correct Answer: B) Being brief and to the point
[Image of the 7 Cs of communication]
24. Cultural barriers arise due to differences in:
  • A) Language only
  • B) Values, beliefs, and customs
  • C) Distance
  • D) Technology
Show Answer
Correct Answer: B) Values, beliefs, and customs
25. Which communication style is considered most effective for conflict resolution?
  • A) Aggressive
  • B) Passive
  • C) Assertive
  • D) Passive-Aggressive
Show Answer
Correct Answer: C) Assertive

Section 4: Real Life Situations

26. At the Bank: What does "KYC" stand for?
  • A) Know Your Cash
  • B) Keep Your Credit
  • C) Know Your Customer
  • D) Keep Your Currency
Show Answer
Correct Answer: C) Know Your Customer
27. At the Railway Station: What is a "PNR" number used for?
  • A) Payment Number Record
  • B) Passenger Name Record
  • C) Public Name Registry
  • D) Private Number Reservation
Show Answer
Correct Answer: B) Passenger Name Record
28. At a Travel Agency: Which document is mandatory for international travel?
  • A) Aadhar Card
  • B) Library Card
  • C) Passport
  • D) Electricity Bill
Show Answer
Correct Answer: C) Passport
29. At a Health Centre: What does "OPD" stand for?
  • A) Only Private Department
  • B) Out Patient Department
  • C) Operation Patient Desk
  • D) Old Patient Data
Show Answer
Correct Answer: B) Out Patient Department
30. Educational Institutions: A document listing your academic grades is called a:
  • A) Transcript / Marksheet
  • B) Syllabus
  • C) Prospectus
  • D) Invoice
Show Answer
Correct Answer: A) Transcript / Marksheet
31. Customer Care: If you are unhappy with a product, you file a:
  • A) Compliment
  • B) Complaint / Grievance
  • C) Report Card
  • D) Memo
Show Answer
Correct Answer: B) Complaint / Grievance
32. Bank: A slip used to deposit money into a bank account is called a:
  • A) Withdrawal Slip
  • B) Cheque
  • C) Pay-in Slip
  • D) Demand Draft
Show Answer
Correct Answer: C) Pay-in Slip
33. Job Application: What does "CV" stand for?
  • A) Course Value
  • B) Curriculum Vitae
  • C) Current Visa
  • D) Character Verification
Show Answer
Correct Answer: B) Curriculum Vitae
34. Travel: "ETA" stands for:
  • A) Estimated Time of Arrival
  • B) Exact Time of Action
  • C) Early Travel Access
  • D) End Travel Area
Show Answer
Correct Answer: A) Estimated Time of Arrival
35. Customer Care: When putting a customer on hold, you should:
  • A) Just press the button immediately
  • B) Ask for permission and explain why
  • C) Hang up the phone
  • D) Shout at them to wait
Show Answer
Correct Answer: B) Ask for permission and explain why
36. Email Communication: What does "CC" stand for?
  • A) Color Copy
  • B) Carbon Copy
  • C) Correct Copy
  • D) Creative Content
Show Answer
Correct Answer: B) Carbon Copy
37. Railway Station: The place where you buy tickets is the:
  • A) Platform
  • B) Pantry Car
  • C) Ticket Counter / Booking Office
  • D) Waiting Room
Show Answer
Correct Answer: C) Ticket Counter / Booking Office
38. Bank: What is an "ATM"?
  • A) Any Time Money
  • B) Automated Teller Machine
  • C) Auto Transfer Mode
  • D) Account Transaction Machine
Show Answer
Correct Answer: B) Automated Teller Machine
39. Health Centre: A document written by a doctor authorizing medicine is a:
  • A) Description
  • B) Prescription
  • C) Subscription
  • D) Inscription
Show Answer
Correct Answer: B) Prescription
40. General: "RSVP" on an invitation means:
  • A) Really Special VIP
  • B) Please Respond (Répondez s'il vous plaît)
  • C) Reserve Seats Very Promptly
  • D) Read Soon Very Please
Show Answer
Correct Answer: B) Please Respond
41. Travel Agency: A "Visa" is:
  • A) A credit card company only
  • B) An official endorsement allowing entry into a country
  • C) A flight ticket
  • D) A hotel booking receipt
Show Answer
Correct Answer: B) An official endorsement allowing entry into a country
42. Bank: The person to whom a cheque is paid is the:
  • A) Payer
  • B) Drawee
  • C) Payee
  • D) Banker
Show Answer
Correct Answer: C) Payee
43. Educational Institution: A heavy outline of a course's curriculum is called a:
  • A) Diploma
  • B) Syllabus
  • C) Thesis
  • D) Almanac
Show Answer
Correct Answer: B) Syllabus
44. Customer Care: "Toll-Free Number" means:
  • A) You have to pay extra tax
  • B) The call is free for the caller
  • C) The call is only for emergencies
  • D) The call records are not kept
Show Answer
Correct Answer: B) The call is free for the caller
45. Railway Station: An announcement says "The train is running behind schedule." This means:
  • A) The train is fast
  • B) The train is cancelled
  • C) The train is late/delayed
  • D) The train has arrived
Show Answer
Correct Answer: C) The train is late/delayed
46. Bank: "Fixed Deposit" (FD) is:
  • A) Money you can withdraw anytime via ATM
  • B) Money deposited for a specific period for higher interest
  • C) Money borrowed from the bank
  • D) Money used for daily expenses
Show Answer
Correct Answer: B) Money deposited for a specific period for higher interest
47. Health Centre: "ICU" stands for:
  • A) Internal Care Unit
  • B) Intensive Care Unit
  • C) International Check Up
  • D) Immediate Cure Unit
Show Answer
Correct Answer: B) Intensive Care Unit
48. Hotel/Travel: "Check-out time" usually refers to:
  • A) The time you enter the hotel
  • B) The deadline to leave the room to avoid extra charges
  • C) The time breakfast is served
  • D) The time the hotel closes
Show Answer
Correct Answer: B) The deadline to leave the room to avoid extra charges
49. Email: The subject line of an email should be:
  • A) Blank
  • B) Very long and detailed
  • C) Short, clear, and relevant to the content
  • D) Written in all capital letters
Show Answer
Correct Answer: C) Short, clear, and relevant to the content
50. General Business: "Minutes of the Meeting" refers to:
  • A) The duration of the meeting
  • B) A written record of what was discussed and decided
  • C) The time the meeting started
  • D) A coffee break during the meeting
Show Answer
Correct Answer: B) A written record of what was discussed and decided

Comments

Post a Comment